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Frequently Asked Questions
Get instant answers about bookings, properties, and everything you need to plan your perfect Halkidiki vacation.
Booking & Reservations
Browse our properties, select your desired dates and number of guests, and click “Instant Booking.” You’ll be guided through a simple checkout process where you can review your booking details and complete payment.
We accept major credit cards (Visa, Mastercard, American Express), bank transfers, Western Union, and Revolut. Full details are available on our Payment Methods page.
A deposit is required immediately upon booking to secure your reservation. The remaining balance is due in full upon check-in or as specified in your booking terms.
The deposit is non-refundable as per our cancellation policy. However, the remaining balance may be refundable depending on when you cancel. Please review our Cancellation Policy for full details.
You’ll receive an instant email confirmation once your booking is complete. This email includes your booking details, invoice, and important information about your stay.
Please contact us as soon as possible if you need to modify your dates or guest numbers. We’ll do our best to accommodate changes, though availability and fees may apply.
Check-in & Check-out
Standard check-in time is after 3:00 PM. If you need an earlier check-in, please contact us in advance to see if we can accommodate your request.
Check-out is before 11:00 AM. Late check-out may be available upon request, subject to availability and additional fees.
You’ll receive detailed check-in instructions via email. Instructions include key collection details, property access codes (if applicable), and directions.
Late arrivals are possible at most properties. Please inform us of your expected arrival time in advance so we can arrange appropriate key collection or access instructions.
Please bring a valid photo ID (passport or driver’s license) for all guests. International guests should bring their passport.
Most properties offer free parking. Specific parking details and instructions are included in your check-in email and property description.
Yes, we can arrange airport pick-up and drop-off services upon request. We work with reliable local transportation partners who provide professional transfer services from Thessaloniki Airport to your property and back. Prices vary depending on your property location and vehicle type. Contact us before your arrival to arrange transportation and receive a quote.
Property & Amenities
Yes, all properties are professionally cleaned and sanitized before each guest’s arrival. Fresh linens and towels are provided.
Each property listing includes a detailed list of amenities. Common amenities include WiFi, air conditioning, fully equipped kitchens, linens, towels, and basic toiletries. Specific amenities vary by property.
Yes, all our properties include complimentary high-speed WiFi. Network details and passwords are provided in your check-in instructions.
Pet policies vary by property. Check the individual property listing for pet information. Some properties welcome pets with prior approval and may charge an additional fee.
Most properties are non-smoking. If smoking is permitted, it will be clearly stated in the property rules. Outdoor smoking may be allowed on balconies or terraces.
Many of our properties are family-friendly and suitable for children. Check individual property descriptions for specific child-related amenities like cribs, high chairs, or child safety features.
Most properties include both air conditioning and heating. Specific climate control features are listed in each property description.
During Your Stay
Contact us immediately if you encounter any issues. We have 24/7 support available and will arrange repairs or solutions as quickly as possible.
Guest numbers are specified in your booking and property rules. Additional visitors may be allowed for short periods but overnight guests beyond your booking number are typically not permitted without prior arrangement.
Minimum stay requirements vary by property and season. Most properties require a minimum 2-5 night stay, especially during peak summer months. Check individual property listings for specific requirements.
Emergency contact numbers are provided in your check-in instructions. For any life-threatening emergency, always call local emergency services first:
General Emergency Number: 112
Fire Department: 199
Ambulance (EKAV): 166
After contacting the appropriate emergency service, please reach out to us immediately for further assistance.
We’ll do our best to accommodate early check-in or late check-out requests based on availability. Please contact us in advance. Additional fees may apply.
Contact us immediately if you lose keys or lock yourself out. We’ll arrange access as quickly as possible. A fee may apply for lost keys or lockout services after hours.
Local Information
Halkidiki is in Northern Greece, about 55km southeast of Thessaloniki. It consists of three peninsulas (Kassandra, Sithonia, and Mount Athos) known for beautiful beaches, crystal-clear waters, and traditional villages.
The nearest airport is Thessaloniki International Airport (SKG), approximately 1 hour drive from Halkidiki. You can rent a car, take a taxi, or arrange private transfers. We can help arrange transportation if needed.
While not essential, a car is highly recommended for exploring Halkidiki’s beaches, villages, and attractions. Public transportation is limited. We can help arrange car rentals.
Halkidiki boasts some of Greece’s most beautiful beaches. Popular beaches include Sani Beach, Kallithea, Possidi, Kavourotripes, and Vourvourou. Your property host can recommend the best beaches near your accommodation.
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Most properties are located near traditional villages with tavernas, restaurants, supermarkets, and shops. Specific local information is provided in your welcome package.
Popular activities include beach hopping, water sports, boat trips, visiting traditional villages, exploring Mount Athos (for men only), wine tasting, hiking, and enjoying fresh Greek cuisine at seaside tavernas.
Yes, English is widely spoken in tourist areas, restaurants, and shops throughout Halkidiki. Most property owners and staff speak English.
Practical Information
Greece uses the Euro (€). Credit cards are widely accepted, but it’s good to have some cash for small purchases, traditional tavernas, or beach bars.
Halkidiki enjoys a Mediterranean climate with hot, dry summers (25-35°C / 77-95°F) and mild winters. Peak season is June-September. Spring and autumn offer pleasant weather with fewer crowds.
Tap water in Halkidiki is not considered safe to drink.
Please use bottled water for drinking and cooking. Bottled water is inexpensive and widely available throughout the area.
Greece uses 230V and Type C/F European plugs (two round pins). Bring an adapter if your devices use different plugs.
Essentials include sunscreen, swimwear, light summer clothing, comfortable walking shoes, a hat, sunglasses, and any personal toiletries. Don’t forget your travel documents and travel insurance.
Payment & Pricing
No. All fees are clearly stated during booking. Your total includes accommodation and applicable taxes. Optional services like early check-in or extra cleaning are clearly priced if requested.
The rental price includes accommodation, utilities (electricity, water, WiFi), final cleaning, linens, towels, and basic toiletries. Specific inclusions are listed in each property description.
Greek tourist tax may apply depending on property type and season. If applicable, this will be clearly stated in your booking summary.
Yes, you’ll receive a detailed invoice via email after booking. If you need a VAT invoice or invoice with specific company details, please inform us during booking.
Many properties offer discounted rates for weekly or monthly bookings. Check individual property listings or contact us for long-term stay inquiries.
Popular activities include beach hopping, water sports, boat trips, visiting traditional villages, exploring Mount Athos (for men only), wine tasting, hiking, and enjoying fresh Greek cuisine at seaside tavernas.
Account & Website
Νο, but creating an account allows you to manage bookings, save favorite properties, communicate with hosts, and access your booking history.
Click “Forgot Password” on the login page and enter your email. You’ll receive a password reset link within minutes.
Yes! Click the heart icon on any property listing to save it to your favorites. Access your saved properties anytime from your account dashboard.
Once your booking is confirmed, you can message the property owner directly through our messaging system in your account.
Yes, we encourage guests to leave reviews after their stay. You’ll receive an email invitation to review your experience. Reviews help future guests and support our property owners.
Absolutely. We use industry-standard SSL encryption and secure payment gateways. We never share your personal information with third parties. Read our Privacy Policy for details.